Maison Em

Last Updated: 15th June 2026

Maison Em (“Maison Em”, “we”, “our”, or “us”) is committed to delivering your fragrance orders safely and efficiently.

This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing

All orders are prepared and processed within 1–3 business days after payment confirmation.

Processing includes:

• Order verification
• Fragrance sample preparation (decanting where applicable)
• Packaging and quality inspection
• Shipping label generation

Orders placed on weekends or public holidays will be processed on the next business day.

During product launches, special drops, or high-demand periods, processing times may be slightly extended.

Shipping Destinations

Maison currently ships to:

• United Arab Emirates
• GCC countries
• Selected international destinations

Shipping availability may vary depending on courier regulations and fragrance shipping restrictions.

If your country is not available at checkout, please contact our support team.

Estimated Delivery Times

Delivery times are estimates and may vary depending on location and courier services.

United Arab Emirates

Delivery: 1–3 business days

GCC Countries

Delivery: 3–6 business days

International Shipping

Delivery: 5–12 business days

Please note that these are estimated timeframes and may vary depending on customs clearance, courier delays, or regional shipping conditions.

Shipping Fees

Shipping costs are calculated at checkout based on:

• destination
• package weight
• shipping method

Promotional free shipping offers may be available from time to time and will be clearly indicated on the website.

Order Tracking

Once your order is shipped, you will receive a shipping confirmation email containing your tracking number and courier details.

Customers can track their shipment directly through the courier’s tracking system.

Customs, Duties & Taxes

For international orders, customs duties, taxes, or import fees may apply depending on the destination country.

These charges are determined by local customs authorities and are the responsibility of the customer.

Maison Em has no control over these charges and cannot predict their amount.

Shipping Restrictions

Certain countries may restrict the import of alcohol-based fragrances due to shipping regulations.

In some cases:

• shipping options may be limited
• additional documentation may be required
• shipments may experience delays during customs clearance

Maison Em is not responsible for delays caused by customs authorities.

Lost or Delayed Packages

Once a package has been handed over to the shipping carrier, delivery responsibility is transferred to the courier.

If a shipment appears delayed, we recommend contacting the courier directly using the tracking number provided.

Maison Em will assist customers in resolving delivery issues whenever possible.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

Maison Em is not responsible for delivery failures resulting from:

• incorrect addresses
• incomplete shipping information
• unclaimed packages

Additional shipping charges may apply if a package must be reshipped.

Damaged Shipments

If your order arrives damaged, please contact us within 48 hours of delivery.

Provide:

• your order number
• clear photos of the package
• photos of the damaged product

We will review the case and provide a suitable resolution where applicable.

Contact

For any shipping-related questions, please contact:

hello@themaisonem.com