Maison Em — Shipping Policy

Maison Em L.L.C-FZ, Dubai, United Arab Emirates Last Updated: 15 August 2026 · Version: 2.0

1. Where We Deliver

Maison Em currently delivers within the United Arab Emirates only.

We do not accept, fulfil or dispatch orders for delivery outside the UAE. Orders placed for delivery outside the UAE will be cancelled and refunded.

Fragrance products are alcohol-based and classified as dangerous goods for transport. Cross-border shipment is subject to courier restrictions, customs rules and destination-country product regulation. We will announce additional destinations on this page if and when we open them.

2. Order Processing

Orders are typically prepared and processed within 1–3 business days of payment confirmation.

Processing includes order verification, preparation of your fragrance formats, labelling, quality inspection, packing and shipping label generation. Preparation may be carried out by Maison Em or by a company or supplier acting on its behalf; Maison Em remains responsible to you for the order.

Orders placed on weekends or public holidays are processed on the next business day. During launches, drops or peak periods, processing may take longer; we will tell you if it does.

3. Delivery Times

Within the UAE: typically 1–3 business days from dispatch.

Delivery times are estimates, not guarantees. They may vary with courier operations, location, public holidays, weather, security restrictions and events outside our control.

4. Shipping Fees

Shipping is calculated at checkout based on destination, package weight and shipping method. Any promotional free-shipping offer will be clearly stated.

5. Tracking

Once dispatched, you will receive a confirmation email with tracking details where these are available from the courier. Track your shipment through the courier’s system.

6. Transport of Fragrance Products

“Fragrance products contain alcohol and may be subject to carrier, transport and dangerous-goods restrictions depending on the shipment method, quantity and destination. Maison Em uses shipping methods and packaging appropriate to the services made available by its delivery partners and may restrict or refuse a shipping method where transport requirements apply.”

7. Incorrect Delivery Information

You are responsible for providing a complete, accurate delivery address and contact number.

We are not responsible for delivery failures caused by incorrect addresses, incomplete information or unclaimed packages. Additional shipping charges may apply for reshipment.

8. Delayed or Lost Packages

Once a package is handed to the courier, delivery is carried out by the courier. If a shipment appears delayed, contact the courier using your tracking number.

If a package is not delivered, contact us at hello@themaisonem.com and we will investigate with the courier and resolve it with you. Our responsibility for non-delivery is not discharged simply because the package left our premises — where a package is lost in transit, we will replace it or refund you.

9. Damaged Shipments

If your order arrives damaged or leaking, do not use the product. Contact us within 7 days of delivery with your order number, photographs of the package and photographs of the product. See our Return & Refund Policy.

10. Contact

Maison Em L.L.C-FZ · Dubai, United Arab Emirates hello@themaisonem.com