Everything You Need to Know
Frequently Asked Questions
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From authenticity to how your scents are prepared and delivered — here’s everything you need to know about your experience with AuraVault.
🧾 1. Authenticity & Sourcing
Yes — all fragrances are 100% authentic.
We source exclusively from verified retailers and trusted collectors to ensure every scent meets the highest standards.
We sell decants (samples) taken from original full-size bottles.
Every drop comes from an authentic source.
Our inventory is sourced from official retailers, distributors, and reputable collectors known within the fragrance community.
🧪 2. Decants & Product Details
Decants are smaller portions of original fragrances, carefully transferred into premium vials for discovery and everyday use.
Each decant is hand-prepared using professional tools in controlled, hygienic conditions to ensure precision and quality.
Yes — the liquid is identical.
The only difference is the size and packaging.
No — we use high-quality atomizers and sealing methods to ensure durability and minimal evaporation.
📦 3. Orders & Shipping
Orders are processed within 24–48 hours.
Delivery across the UAE typically takes 1–3 business days.
This may be available in select areas — contact us for availability.
Yes — once your order is shipped, you will receive tracking details via email or SMS.
Currently focused on the UAE, but international shipping may be introduced soon.
🔁 4. Returns & Support
Due to the nature of fragrance products, returns are not accepted once opened.
If there is an issue with your order, we will resolve it.
Contact us immediately with photos, and we will take care of it.
Reach out to us and we’ll correct it as quickly as possible.
🎯 5. Discovery & Experience
You can explore by vibe, use our curated selections, or reach out for recommendations tailored to your preferences.
Yes — we offer discovery sets and curated selections designed to help you explore multiple scents.
This feature may be available depending on current offerings — check our collections or contact us.
The AuraKey is a refillable scent system designed for everyday carry — allowing you to explore and switch fragrances seamlessly.
An aura represents the energy, mood, and presence you carry.
It’s how you are felt before you’re fully seen — a reflection of your identity in a given moment.
Fragrance is one of the most powerful ways to express your aura.
Each scent you wear enhances a different side of you — whether it’s fresh and effortless, bold and commanding, or warm and intimate.
At AuraVault, fragrances are curated around these auras, helping you discover and wear scents that align with how you want to feel and be perceived.
Yes — your aura evolves depending on your mood, setting, and intention.
That’s why we believe in exploring multiple scents, each representing a different version of you.
🧠 6. Usage & Longevity
DECANTS
1ml — First impression
Approx. 15–20 sprays · 1–2 days
2ml — Short trial
Approx. 30–40 sprays · 3–5 days
3ml — Mini experience
Approx. 45–60 sprays · ~1 week
5ml — Exploration
Approx. 75–100 sprays · 1–2 weeks
10ml — Frequent wear
Approx. 150–200 sprays · 2–4 weeks
20ml — Extended wear
Approx. 300–400 sprays · 1–2 months
30ml — Near full-size experience
Approx. 450–600 sprays · 2–3 months
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NOTE
Spray count and duration may vary depending on usage and atomiser output.
Keep them in a cool, dry place away from direct sunlight to maintain quality.
Fragrances react with your skin chemistry, temperature, and environment — making each scent unique to you.
🔥 7. Requests & Special Access
Yes — use our Request Desk to source specific or rare perfumes.
We occasionally source rare and hard-to-find fragrances depending on availability.
Join our community or mailing list to get early access to Vault Drops and exclusive releases.



