Maison Em — Privacy Policy

Last Updated: 15th June 2026

Maison Em (“Maison Em”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your information when you access our website, place orders, create an account, or interact with the Maison Em ecosystem and services.

By using our website, you agree to the practices described in this Privacy Policy.

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1. Information We Collect

We may collect different types of information depending on how you interact with Maison Em.

Personal Information

When placing an order, creating an account, subscribing, or contacting us, we may collect:

• Full name
• Email address
• Phone number
• Billing and shipping addresses
• Payment information (processed securely through third-party providers)
• Order history
• Account details and preferences
• Customer support communications

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Automatically Collected Information

When visiting our website, certain information may be collected automatically, including:

• IP address
• Device type and operating system
• Browser type
• Approximate location data
• Website activity and interactions
• Cookies and tracking technologies

This information helps improve website performance, personalization, analytics, and security.

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2. How We Use Your Information

Maison Em may use your information to:

• Process and fulfill orders
• Provide customer support
• Manage customer accounts and subscriptions
• Send order confirmations and shipping updates
• Improve products, services, and website functionality
• Personalize fragrance recommendations and user experiences
• Send marketing communications, offers, and updates
• Prevent fraud, abuse, or security risks
• Comply with legal and regulatory obligations

You may unsubscribe from marketing communications at any time.

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3. Payment Security

All payments are processed through secure third-party payment providers such as:

• Shopify Payments
• Stripe
• Other PCI-compliant payment gateways

Maison Em does not store full payment card information on its servers.

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4. Sharing of Information

Maison Em does not sell personal information to third parties.

However, certain information may be shared with trusted service providers when necessary to operate our business, including:

• Payment processors
• Shipping and fulfillment providers
• Website analytics providers
• Marketing and communication platforms
• Technology and infrastructure partners

These partners only receive information necessary to perform their services on our behalf.

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5. Cookies & Tracking Technologies

Maison Em uses cookies and similar technologies to:

• Maintain secure login sessions
• Analyze website traffic and performance
• Improve user experience
• Personalize fragrance recommendations and content
• Support marketing and advertising efforts

You may disable cookies through your browser settings, though some website features may not function properly.

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6. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfill orders and provide services
• Maintain customer accounts
• Comply with legal obligations
• Resolve disputes and enforce agreements

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7. Your Rights

Depending on your location and applicable laws, you may have the right to:

• Request access to your personal data
• Correct inaccurate or incomplete information
• Request deletion of personal information
• Withdraw consent for marketing communications
• Request information regarding data usage

Requests may be submitted through our customer support channels.

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8. Data Security

Maison Em implements appropriate technical and organizational measures to protect personal information against unauthorized access, misuse, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage is completely secure, and absolute security cannot be guaranteed.

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9. Third-Party Websites

Our website may contain links to third-party websites or services.

Maison Em is not responsible for the privacy practices, content, or policies of external websites.

Users should review the privacy policies of any third-party websites they visit.

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10. Policy Updates

Maison Em may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.

Updated versions will be published on this page with the revised effective date.

Continued use of the website after changes are posted constitutes acceptance of the updated policy.